• Quality You Can Trust: Our flower walls deliver vibrant colors, lifelike details, and superior craftsmanship - looking even better in real life than in photos.
• Small-Batch, In-House Production: Every flower wall is made by our team in small batches. We don’t outsource, so you get exactly what you see.
• We Care About You: Your feedback matters to us. We’re here to listen, improve, and build long-term relationships - not just sell a product.

Absolutely! With just one person to assist, you can set it up in 10 minutes. We use premium YKK zippers - known for their durability and quality - to ensure a smooth and hassle-free setup. That’s why we avoid using alternatives like Velcro. No compromises, only the best for our customers.

Check out how to set it up

Yes. Our lightweight panels can be rolled up and conveniently stored in the complimentary bags, making it easy to bring to any event.

No, the stand is sold separately. Our stand is sturdier and heavier than most options on Amazon.

Our flower walls are thoughtfully designed in our Queens, New York, studio. They are manufactured in small batches in Zhejiang, China, by our trusted partner with over 20 years of experience, ensuring exceptional quality and making our products accessible to everyone.

Our silk flowers are made of polyester. Each flower is manually glued to the fabric base using non-toxic glue, ensuring safety for children and pets. We also air out every flower wall for 3+ days before shipping to minimize any odors. Additionally, our materials are durable and designed to withstand everyday handling, making them both safe and long-lasting.

Yes! Chat with our representative and share a picture of your inspiration. We’ll create a free demo for you to review before you decide to proceed.

We currently offer shipping within the U.S. (excluding Alaska and Hawaii).

We are unable to ship to PO boxes.

• Free Shipping by Ocean: Delivered within 20-30 days after the order is fulfilled.
• Expedited Shipping by Air: Delivered within 12 days after the order is fulfilled.

In total, it takes 30–40 days from placing your order to receiving it. Here’s the full breakdown:

1. Building Process

• Orders are processed, and production begins within 2 business days of purchase.
• Flower walls are completed within 3–7 business days.
• Shipment is fulfilled within 2 business days of completion.

2.Shipping

• Delivery takes an additional 20–30 days via ocean shipping.

Unfortunately, we do not ship to P.O. boxes. This is because our flower walls are shipped in large packages that require a physical address for delivery. P.O. boxes cannot accommodate the size and handling requirements of our shipments.

Yes, you can update the address within 7 days of purchase.

Please contact our customer support team at support@onceuponablossom.com for assistance.

Yes, you can make changes to your order within 72 hours of purchase, free of charge.

After 72 hours, a 20% restocking fee will apply to cover processing and allocated materials.

Customers will also need to pay the price difference for any upgrades.

Please contact our customer support team at support@onceuponablossom.com for assistance.

We understand that plans can change. Due to the handmade nature of our flower walls, here’s how we handle cancellations:

• Within 48 Hours: Full refund issued.
• After 48 Hours: 20% restocking fee applies to cover processing and allocated materials.
• After Shipping: Orders cannot be canceled once shipped, as the flower wall is already in transit.

For more details, please refer to our Returns and Exchanges

A refund request can be submitted within 24 hours after the purchase is made.

In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

Although Once Upon a Blossom offers free shipping for outbound products (exclusions may apply), there is a shipping and handling fee for returns. Please note that larger flower walls/multiple box items will result in higher shipping and handling fees.

You can find detailed instructions in the manual that came with your tree, as well as our instructional videos!