Refund & Exchange

Return & Exchange Policy Breakdown

Order Cancellations

We understand that plans can change! Here's how cancellations are handled:

  • Cancellations within 48 hrs: A full refund will be issued.
  • Cancellations between 2-7 days: A 20% restocking fee will be applied. This covers processing and materials already allocated to your order.
  • Cancellations after 7 days: A 40% restocking fee will be applied, as your flower wall may already be in production. The fee ensures that our team members who work on your flower wall are compensated for their time and effort.
  • Cancellations after order is shipped: Once your flower wall has been shipped, unfortunately, we cannot cancel your order. This is because the flower wall is already in transit and cannot be retrieved.

Quality Issue

  • We stand behind the quality of our flower walls! If there's any damage during shipping or the product isn't as described, please contact us within 7 days of receiving your order. We'll be happy to offer a full or partial refund or a replacement.

Change of Mind?

We believe you'll love your custom flower wall! Since each piece is crafted just for you and shipped internationally, we cannot offer refunds or exchanges for change of mind after you receive the order. However, we encourage you to review our extensive design options to ensure you choose a flower wall you'll adore!